Contact Belleville Water Restoration

What should you do before the crew gets to your Belleville home?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Close the main water valve if you can't tell where the leak is. It's usually where the water line enters the house, often near the water meter.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What questions come up on the first call?

A few details on the first call help the crew plan the visit before they leave.

• Whether the leak has stopped or water is still coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If anything stored in the basement is sitting in water.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Belleville date mostly from the 1990s, and the decade tells the crew what kind of pipes to expect.
• If any outlets or appliances are in the water.
• Whether you've called your insurance company yet, and either answer is fine.

It's fine to guess on any of these, and the crew will confirm the details on site.

What should you expect when the crew shows up in Belleville?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What should the crew know about homes in Belleville?

Belleville homes from the 1990s tend to have copper supply lines, and leaks often start at fittings or appliance connections. Many Belleville streets have ranch and tri level homes. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. If you live close to White Lick Creek, high water can find its way in through foundation walls or window wells. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. Tell the person who answers what you know, and the crew will take it from there.

Is your neighborhood in the Belleville service area?

You can reach the crew from anywhere in Belleville, including these neighborhoods:

• Belleville Village Core · most with basements
• Cartersburg Area · built mostly in the 1960s to 1980s, basements are common
• Clayton · much of it from the 1900s to 1980s, most with basements
• Lakeland Farms · many over crawl spaces
• Rainbow Acres · many over crawl spaces
• Shiloh Creek Area · most with basements

Calls from nearby Kensington, Danville, Prestwick, Station Hill, Amo, Monrovia and Bellwood reach the same team. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What questions come up before a call?